How is COVID-19 impacting my upcoming travel plans with my Gothenburg Pass? 

Unfortunately, many of Gothenburg's popular sights and attractions are temporarily closed. For this reason, we have temporarily paused the use and purchase of Gothenburg Passes. 

Where can I find out more information about Gothenburg's travel restrictions?

We recommend you check on the latest health and travel advice from the Public Health Agency of Sweden for the most up-to-date information.

I have an escalated issue that needs to be resolved. How do I contact customer service?

Our customer service team is available:

Weekdays: 9am to 5pm (excluding UK bank holidays)

Saturday: 10am to 4pm

Sunday: 10.30am to 4.30pm (GMT)


From within the UK:

020 7293 0972


From overseas:

+44 20 7293 0972


WhatsApp (available for text chat only)

+44 (0) 7827534453